11 Jun

Systems Analyst Support Jobs Vacancy in Oracle 台北市

Position
Systems Analyst Support
Company
Oracle
Location
台北市 TPE
Opening
11 Jun, 2018 9 days ago

Oracle 台北市 urgently required following position for Systems Analyst Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Systems Analyst Support Jobs Vacancy in Oracle 台北市 Jobs Details:

Systems Analyst 3-Support-17001G4P
Preferred Qualifications
*Position:* Senior Advanced Support Engineer - DB

-

*_ Major Responsibilities_*
1. Professionally communicate/present (on-site) delivery service to contact customer and follow-up customer request thoroughly to achieve customer satisfaction
2. Deliver Advanced Customer Services to help customers in preventive maintenance
3. Manage and resolve escalated or critical customer's problems
4. Actively share information/experiences to other team members by conducting periodic technical sessions
5. Work closely with sales / technical account manager to satisfy strategic customers
6. Strictly follow operation processes and proactively lead or contribute to the improvement of the processes

*_Qualifications_*
1. Sound experience of Oracle database(11g and 12c preferred), OCM certification is a must
2. MW (WebLogic) experience will be a plus
3. Fundamental H/W and O/S knowledge and experiences are required (Linux-most important), IBM AIX, HP Unix, SUN Solaris)
4. Good experience of customer service
5. Good project management skill
6. Good communication and documentation skill
7. Good English written and reading
8. Willing to travel to customer sites across country (50% travel required)
9. Banking or insurance industry experience will be a plus
10. Database modeling and architecture design experience will be a plus

Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.


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